Financial - Credit Unions and Banks

Credit unions using feedback survey system with kiosk

Describe the type of survey you want. Do you want tp use emojis or thumbs up or down. Determine the questions you would like to ask and select the type of answer you request, multiple choice, yes / no or text. In addition take advantage of eFeedback's AI to select question, based on answers to previous questions.

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eFeedback provides real-time updates, reports and graphs, and e-mail or Sms notificationsif a negative response is entered.

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Let eFeedback gather information from you customers / members that will help you run your business. Here are some suggested questions you might ask.

What department did you deal with today?

List departments for easy selection.

What branch did you deal with today?

List branches for easy selection.

Which of the following words would you use to describe our product?

  • Life saving

  • Great

  • Fine, with a few issues

  • Horse & Buggy

How well do our products meet your needs?

  • Very well

  • Well

  • Fine

  • Badly

How responsive have we been to your questions and concerns?

  • Very responsive

  • Usually responsive

  • Not responsive

How Easy is it to navigate our website

  • Extremely easy

  • Very easy

  • Somewhat easy

  • Not so easy

  • Not easy at all

Are you able to find the information you were looking for on our website

  • Yes

  • No